Terms and Conditions
Table of Contents
TERMS & CONDITIONS
Welcome to Silicom Denmark,
Company Name: Silicom Denmark A/S
CVR Number: 31 30 12 70
Registered Office: Poppelgårdvej 11, 2860 Søborg, Denmark
(hereinafter referred to the “Company” or “Silicom Denmark” or “us” or “our” or “we”) and you (hereinafter referred to “you” or “your” or “user” or “users” or “customers” or “Buyer”) and shall also govern your use of https://www.silicom.dk/ (hereinafter referred to as the “Website” or “Site”).
Silicom Denmark A/S specializes in the sale of FPGA boards and related solutions. FPGA solutions are a combination of hardware and IP solutions. Our offerings cater to a global audience, with shipments originating from Denmark and reaching customers worldwide. We operate on EXW (Ex Works) shipping terms, ensuring reliable delivery. At Silicom Denmark A/S, we are committed to providing top-tier FPGA hardware solutions tailored to your needs. In these Terms, our hardware products are referred as “Product(s)”, while IP solutions are referred as “IP Solutions”.
1. ACCEPTANCE OF THE TERMS & CONDITIONS
By accessing or using our website or Products in any way, or by clicking on a button or taking similar action to signify your affirmative acceptance of these Terms, you hereby represent that:
i. You have read, understood, and agreed to be bound by these Terms and any future updates and additions to these Terms, as published from time to time at the website.
ii. You are of sound mind, at least 18 years in age, and otherwise competent to form a binding contract with us. Our website is offered and available to users who are at least 18 years of legal age to form a binding contract. If you are under 18, you are not permitted to use the website. By using the website, you represent and warrant that you meet all of the foregoing eligibility requirements.
2. USE OF THE SITE AND PRODUCTS
i. Allowed uses:
a) Product Use: Our Products (Silicom hardware products) are intended for use exclusively with our IP Solutions (Silicom IP Solutions), as specified in our License Terms. Any unauthorized use or modification of our products may result in a breach of warranty and other legal consequences.
b) License: When you purchase our Products, you are granted a limited license to use the Products with Silicom hardware, as specified in our License Terms. This license is non-transferable and non-sublicensable.
c) Directions of Use: You must follow any and all guidelines or policies or directions of use as associated with each of the services on the Site, or while using our Products or Solutions.
d) Compliance: Users must adhere to all terms and conditions outlined in the License Terms provided by Silicom Denmark A/S. Any usage of the Products that contravenes these terms may result in the revocation of the license and legal consequences.
f) Material: For the purposes of these Terms, “material” shall mean any text, photo, sound material, or product listed on the website or on the products, whether a copyright of Silicom Denmark, its licensors or any third party. You are not allowed to download or print the material, or extracts from it, in a systematic or regular manner or otherwise so as to create a database in electronic or paper form comprising all or part of the material appearing on the website. You must not reproduce any part of the website or the material or transmit it to or store it in any other website or disseminate any part of the material in any other form, unless we have indicated that you may do so.
ii. Restricted uses:
a) Unauthorized use of Silicom Denmark A/S Products, including but not limited to use with non-Silicom hardware, reverse engineering, modification, or redistribution, is strictly prohibited and may lead to legal action.
b) You must not use our Products or our copyright or design or trademark in connection with any obscene, defamatory, violent, immoral, or illegal purposes or post.
c) You cannot use our Site or purchase our Products for the purpose of resale without our express permission.
d) You cannot breach or circumvent or attempt to break or circumvent our authentication and security processes and measures of our systems or networks.
e) You must not misuse or interfere with the website or try to access them using a method other than the interface and the instructions that we provide. You may use the website and our Products only as permitted by law and as per the directions provided by us.
f) You must not:
• republish material from this website;
• sell, rent or sub-license material from the website;
• show any material from the website in public without our consent;
• edit or otherwise modify any material on the website (other than editing your own information as per the method provided);
• reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose; or
• redistribute material from the website, except for content specifically and expressly made available for redistribution with our written consent and according to our terms;
• infringe or violate our Intellectual Property Rights or Intellectual Property Rights of our licensors or any third party;
• We reserve the right to restrict your access to any areas of our website, or indeed our whole website, at our discretion.
g) You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
h) You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.
i) You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website, without our express written consent.
3. OWNERSHIP RIGHTS
a) Intellectual Property: Silicom Denmark A/S retains all intellectual property rights associated with its website, domain, Products, IP Solutions, and related content, including but not limited to trademarks, copyrights, patents, trade secrets, and any other proprietary information.
b) License for Use: Silicom Denmark A/S grants users a limited and non- transferable license to access and use the website and its content solely for personal or internal business purposes. This license does not grant any rights to modify, reproduce, distribute, or create derivative works from the website or its content without express written consent.
c) Restrictions: Unless explicitly agreed upon in written form by both parties, the Buyer is prohibited from engaging in the following actions: (a) manufacturing or commissioning the manufacture of any products or services that utilize Silicom Denmark’s intellectual property;
(b) modifying or enhancing the Product(s) or any associated intellectual property without authorization; (c) disassembling, decompiling, reverse engineering, or creating derivative works from the Product(s) or their intellectual property; (d) distributing, sublicensing, or transferring the source code, trade secrets, or confidential information contained within the Product(s) or any derivatives to third parties; and (e) using Silicom Denmark’s trademarks or similar marks for marketing, sales, or any other commercial purposes.
d) Product Ownership: Silicom Denmark A/S Products are the exclusive property of Silicom Denmark A/S. Ownership of the hardware Products themselves, including any associated intellectual property, remains with Silicom Denmark A/S. However, Silicom Denmark A/S is not the owner of the individual components used in the construction of its hardware products. These components, while assembled and integrated into Silicom Denmark A/S’s products, may have their own respective owners and intellectual property rights.
e) Third-Party Rights: Silicom Denmark A/S respects the intellectual property rights of third parties. Users are expected to do the same when using the website and hardware and IP Products. Any infringement of third-party rights is the sole responsibility of the user.
f) User-Generated Content: Users may contribute content to the website, such as reviews or comments. By submitting such content, users grant Silicom Denmark A/S a non-exclusive, worldwide, royalty-free license to use, modify, reproduce, and distribute that content for marketing and promotional purposes.
g) Protection of Rights: Silicom Denmark A/S reserves the right to take legal action against any unauthorized use, reproduction, or distribution of its intellectual property or Products.
h) Report Infringement: If you believe that your intellectual property rights or the rights of a third party have been infringed upon on our website, please contact us promptly at [email protected].
5. LINKS TO THIRD-PARTY SITES
The website might contain links to third-party websites and services. Such third-party links are not under the control of Silicom Denmark, and Silicom Denmark is not responsible for any third-party links. Silicom Denmark provides access to these third-party links only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to third-party links. You shall use all third-party links at your own risk, and should apply a suitable level of caution and discretion in doing so. Whenever you click on such links, you may be taken to such third-party website, and you get out of the jurisdiction of our website. Therefore, you shall be governed by the legal policies of such third-party websites and we suggest that you read those policies. In case of any damage due to such action of third-party links or inaccuracy of content or information, Silicom Denmark shall not be responsible.
6. PRICING AND TAXES
a) Current Prices: All prices provided in Silicom Denmark A/S’s price quote(s) are considered current prices. Price quotes are valid for such term as stated in the price quote.
b) Price Adjustments: Silicom Denmark A/S reserves the right, by providing prior notice to the Buyer before delivery, to increase the price of the Product(s) to reflect any additional costs incurred by Silicom Denmark A/S due to factors beyond its reasonable control. These factors may include, but are not limited to, foreign exchange fluctuations, currency regulations, alterations of duties, significant increases in labor, materials, or manufacturing costs, changes in delivery dates, quantities, or specifications requested by the Buyer, or delays caused by the Buyer’s instructions or failure to provide adequate information or instructions.
c) Taxation Responsibilities: Prices quoted by Silicom Denmark A/S do not include any privilege, occupation, personal property, value-added tax (VAT), excise tax, use tax, or other taxes, tariffs, or customs duties. The Buyer is responsible for all such taxes and duties, whether or not they have been invoiced by Silicom Denmark A/S.
d) Withholding Taxes: If the Buyer is required to withhold taxes on payments made to Silicom Denmark A/S, the Buyer is obligated to furnish all relevant documentation to Silicom Denmark A/S concerning such withholding.
7. ORDER CONFIRMATION AND SPECIFICATIONS
a) Order Acceptance: No order submitted by the Buyer shall be considered accepted by Silicom Denmark A/S unless and until it is confirmed in writing by Silicom Denmark A/S’s order handling representative.
b) Accuracy of Information: The Buyer is responsible for ensuring the accuracy of the terms of any order, including any applicable specifications, submitted to Silicom Denmark A/S. Additionally, the Buyer must provide Silicom Denmark A/S with all necessary information related to the Product(s) in a timely manner to enable Silicom Denmark A/S to perform the agreement according to its terms.
c) Product Details: The quantity, quality, description, and specifications for the Product(s) shall be in accordance with the details provided in Silicom Denmark A/S’s quotation (if accepted by the Buyer) or the Buyer’s order (if accepted by Silicom Denmark A/S).
d) Buyer’s Specifications: If the Product(s) are to be manufactured or processed by Silicom Denmark A/S based on specifications provided by the Buyer, the Buyer shall indemnify Silicom Denmark A/S against any losses, damages, costs, or expenses incurred by Silicom Denmark A/S in connection with claims of infringement of patents, copyrights, designs, trademarks, or other intellectual property rights resulting from the use of the Buyer’s specifications.
e) Binding Information: All information regarding design, weight, dimensions, capacity, technical specifications, and more, as presented in catalogs, brochures, advertisements, illustrations, and price lists, is binding only to the extent expressly referred to in Silicom Denmark A/S’s order confirmation.
8. SHIPMENT TERMS
a) Shipping Origin: Silicom Denmark A/S ships its Products from Denmark to destinations worldwide, subject to the restrictions outlined herein. b) Dispatch Time: The dispatch time for orders depends on the availability of the products in stock. If the product is in stock, the general time to dispatch is 14 days from the date of the order.
c) Worldwide Shipment: Silicom Denmark A/S offers worldwide shipment services to customers, with the exception of countries under embargoed and sanctions restrictions. Customers are responsible for ensuring that their orders comply with their country’s import regulations.
d) EXW Shipment Terms: All shipments from Silicom Denmark A/S are conducted on Ex Works (EXW) terms. This means that once the products are made available for pickup by the carrier at our premises, the risk and responsibility for transportation and associated costs transfer to the customer.
e) Delivery Date: If any date of delivery is specified by Silicom Denmark, that is an estimate only. Time for delivery shall not be of the essence of the contract and while every reasonable effort will be made to comply with such dates, compliance is not guaranteed and the buyer shall have no right to damages or to cancel the order for failure for any cause to meet any delivery date stated. f) Shipping Costs: Customers are responsible for all shipping costs associated with their orders, including import duties, taxes, and any other fees imposed by their respective countries.
g) Delivery Responsibility: Silicom Denmark A/S is not responsible for any delays or issues that may arise during the transportation of products after they have been dispatched. Customers should liaise with the chosen carrier for any delivery-related matters.
h) Delivery Confirmation: Customers are encouraged to inspect the products upon delivery and report any visible damage or discrepancies to the carrier and Silicom Denmark A/S within a period of 14 days from the date of delivery. Refer to our Warranty Policy for information on the process of addressing damaged or incorrect shipments.
i) Return Subject to Return Policy: Any returns of products are subject to the terms and conditions outlined in our Return Policy.
9. COMPLIANCE WITH EXPORT AND REGULATORY REQUIREMENTS
The Buyer is obligated to adhere to all relevant laws, regulations, and guidelines governing the export, import, re-export, or re-import of the Product(s) and any resulting work. This includes the acquisition of all necessary licenses, permits, and approvals. Furthermore, at the reasonable request of Silicom Denmark A/S, the Buyer must furnish essential assistance and information to ensure Silicom Denmark A/S’s compliance with export controls, encompassing details concerning end-users and the intended use of the Product(s). Any legislative or regulatory demands that necessitate action or duty payments related to the Product(s) must be promptly communicated by the Buyer to Silicom Denmark A/S. Silicom Denmark A/S reserves the right to restrict the sale of Product(s) in specific geographic regions due to contractual agreements or government restrictions. The Buyer bears full responsibility, at their own expense, for ensuring that Silicom Denmark A/S’s Products conform to the national laws of the countries where they are marketed or utilized. In case of any claims, losses, or fines arising from the Buyer’s non- compliance with this section, the Buyer is liable to indemnify Silicom Denmark A/S.
10. OWNERSHIP AND TITLE
a) Title Retention: Until full payment has been received in cash or cleared funds for the purchased Product(s) and all outstanding sums due from the Buyer to Silicom Denmark A/S have been settled, the title and right of ownership in the Product(s) shall remain with Silicom Denmark A/S.
b) Fiduciary Agent: During the period when ownership remains with Silicom Denmark A/S, the Buyer shall act as a fiduciary agent and bailee for Silicom Denmark A/S. The Buyer is required to keep the Product(s) separate from its own and third parties’ assets. Additionally, the Buyer must ensure proper storage, protection, and insurance of the Product(s) while clearly identifying them as the property of Silicom Denmark A/S.
c) Resale and Proceeds: While ownership is retained by Silicom Denmark A/S, the Buyer is allowed to resell or use the Product(s) within the normal course of its business. However, the Buyer agrees to account to Silicom Denmark A/S for the proceeds of such sales or use, including insurance proceeds, to the extent that they are equivalent to the invoice value of the Product(s). These proceeds must be kept separate from the Buyer’s and third parties’ funds.
d) Repossession Rights: Silicom Denmark A/S reserves the right to request the Buyer to return the Product(s) at any time until ownership is transferred to the Buyer. If the Buyer fails to comply, Silicom Denmark A/S may enter the premises where the Product(s) are stored to repossess them. e) No Security Interest: The Buyer is not permitted to pledge or use the Product(s) as security for any indebtedness while they remain the property of Silicom Denmark A/S. Any such action will result in all outstanding amounts owed by the Buyer to Silicom Denmark A/S becoming immediately due and payable.
f) Returns: It’s important to note that this section does not grant the Buyer the right to return the Product(s) to Silicom Denmark A/S, except as explicitly provided in Return Policy or as agreed upon in writing between Silicom Denmark A/S and the Buyer.
11. PRODUCTS AND IP SOLUTIONS DISCLAIMER
a) IP Solutions Use: Silicom Denmark A/S provides its IP Solutions for specific use with the Silicom hardware products. These IP Solutions are intended to enhance the functionality and capabilities of Silicom hardware. The use of these IP Solutions with non-Silicom hardware may result in unpredictable outcomes, reduced performance, or damage to the hardware.
b) Compatibility: Silicom Denmark A/S recommends using its IP Solutions exclusively with Silicom hardware, as specified in our License Terms. Compatibility with other hardware components is not guaranteed, and any such usage is at the user’s own risk.
c) No Warranty for Non-Silicom Hardware: Silicom Denmark A/S does not provide any warranty or guarantee for the performance or compatibility of its IP Solutions with non-Silicom hardware unless such an arrangement is individually agreed upon with Silicom Denmark. Any damage or issues resulting from the use of our IP Solutions with non-Silicom hardware are not covered by our Warranty Policy.
d) Product Customization: Users are advised against modifying or altering Silicom Denmark A/S hardware Products unless explicitly permitted in the License Terms. Unauthorized modifications may void any existing warranties and could lead to product malfunction or damage.
e) Disclaimer of Consequential Damage: Silicom Denmark A/S shall not be liable for any consequential or collateral damage resulting from the use of its any of its Products or IP Solutions, including but not limited to lost data, lost profits, or damage to other equipment.
f) Product Specifications: Product specifications and compatibility information are subject to change without notice. Silicom Denmark A/S is not responsible for any discrepancies between product descriptions and actual performance.
12. GENERAL DISCLAIMER
a) Accuracy of Information: While we make every effort to ensure the accuracy and timeliness of the information on our website and in our communications, we do not guarantee its completeness or reliability. Silicom Denmark A/S reserves the right to modify, update, or remove content at any time without prior notice.
b) Third-Party Content: Our website may contain links to third-party websites and content. Silicom Denmark A/S is not responsible for the accuracy or legality of third-party content, and linking to such content does not imply endorsement or affiliation. c) No Warranty: Besides the terms of our Warranty Policy, Silicom Denmark A/S provides its website and Products on an “as-is” and “as available” basis, without any warranties, express or implied. We do not warrant that our website will be error-free, uninterrupted, or free from viruses or other harmful components.
d) Product Information: Product descriptions, specifications, and pricing on our website are subject to change without notice. Silicom Denmark A/S does not guarantee the availability of any product listed on the website.
e) Jurisdictional Limitations: Silicom Denmark A/S makes no representation that the content on our website is appropriate or available for use in all locations. Users are responsible for compliance with local laws when accessing our website or purchasing our Products from outside Denmark.
13. LIMITATION OF LIABILITY
a) To the maximum extent permitted by law, in no event shall our Company (or our owners, partners, licensors or affiliates) be liable to you or any third party for any costs of procurement of substitute products, business interruption, corruption or loss of data, failure to transmit or receive any data or information, loss of profit, any other commercial damages or losses, or any indirect, consequential, exemplary, incidental, special or punitive damages arising from or relating to these terms or your use of our Products or IP Solutions, or relating to your inability to use the Site or Products or IP Solutions, even if Silicom Denmark has been advised of the possibility of such damages. Access to, and use of, the Site and its products is at your own discretion and risk, and you will be solely responsible for any damage whatsoever.
b) To the maximum extent permitted by law, notwithstanding anything to the contrary contained herein, our liability to you for any damages arising from or related to these Terms (for any cause whatsoever and regardless of the form of the action), will at all times be limited to the amount of your order in question. The existence of more than one claim will not enlarge this limit.
14. LEGAL ACTION
If you are found to be degrading, tarnishing, maligning the image, goodwill, or reputation of Silicom Denmark, by spreading hate, insulting, false, fake reviews or engaging in mala fide actions against the above, strong legal actions will be taken immediately.
You acknowledge to defend, indemnify, and hold Silicom Denmark, our owners, distributors, affiliates, subsidiaries, directors, officers, employees, agents, partners, and any other licensors (hereinafter referred to as “Indemnified Party”) harmless from and against any claim, disputes, fine, liability, demand, or expense, including reasonable attorney’s fee, made by a third party, relating to, or arising from:
a) Your violation of ours or any third-party right; b) Your wrongful or improper use of our products or Site; c) Your violation of any applicable laws, rules, or regulations; d) Your violation of these Terms or any other policy of ours as associated with our services; e) The indemnifications set forth above will survive the termination or expiration of these Terms and/or your use of our Products and IP Solutions.
16. GOVERNING LAW AND DISPUTE RESOLUTION
i. Governing Law: The Terms and any dispute arising from the same will be governed by the laws of the Kingdom of Denmark, except for its conflict of law principles.
ii. Amicable Settlement: In the event of a dispute, we encourage customers to contact us first to try to resolve the issue amicably. This is the fastest way the disputes could be resolved. If we are unable to reach a satisfactory resolution, the customer may choose to submit the dispute to mediation or arbitration in accordance with Denmark laws.
iii. Exclusive Jurisdiction: If mediation or arbitration is not feasible or if the dispute remains unresolved after mediation or arbitration, the customer may bring a claim in the courts located in Denmark. By using our website and services, the customer agrees to submit to the exclusive jurisdiction of the Denmark courts and waive any objections based on forum inconvenience or similar grounds.
iv. Rights under applicable law unaffected: Please note that this jurisdiction and dispute resolution section does not affect any mandatory rights that may apply under applicable consumer protection laws in the customer’s State/country of residence.
When you use the website or send emails to Silicom Denmark, you are communicating with us electronically. You consent to receive physically or electronically any communications related to your use of this website. Silicom Denmark will communicate with you by post or by email or by posting notices on this website. You agree that all agreements, notices, disclosures, and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. We may give notice by means of a general notice via electronic mail to your email address and/or by posting it to your address as available with us. If you want to give a notice to us, you can do so by dropping an electronic mail to [email protected].
i. Independent Legal Advice: It is your obligation to obtain independent legal advice at your own expense to ensure you understand the provisions of these Terms.
ii. Headings: The section headings are for convenience only and shall not control or affect the meaning or construction of any provision of these Terms.
iii. Breach: In case of any breach or threatened breach to the provisions of these Terms, we reserve the right to suspend your access to our Site, at our sole discretion.
iv. Severability: If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions of these Terms will continue in full force and effect.
v. Waiver: Our failure to insist on or enforce strict performance of these Terms & Conditions shall not be construed as a waiver by us of any provision or any right that we have to enforce these Terms and nor shall any course of conduct between Company and you or any other party be deemed to modify any provision of these Terms.
vi. Survival: Notwithstanding any other provisions of these Terms & Conditions, or any general legal principles to the contrary, any provision of these Terms & Conditions that imposes or contemplates continuing obligations on either party shall survive the expiration or termination of these Terms & Conditions, for any reason whatsoever.
vii. No Third-Party Beneficiaries: Except as otherwise expressly provided in these Terms & Conditions, there shall be no third-party beneficiaries to these Terms & Conditions.
viii. No Assignment: You may not assign these Terms & Conditions (or any rights, benefits, or obligations hereunder) by operation of law or otherwise without the prior written consent of Silicom Denmark, which may be withheld at Silicom Denmark’s sole discretion. Any attempted assignment that does not comply with these Terms & Conditions shall be null and void.
x. Force Majeure: In the event of any Force Majeure event, such as acts of God (including natural disasters like floods, tempests, fires, or accidents), war, the threat of war, acts of terrorism, sabotage, insurrection, civil disturbances, or requisition, governmental, parliamentary, or local authority actions, restrictions, regulations, prohibitions, or measures, import or export regulations or embargoes, strikes, lock-outs, or other industrial actions or trade disputes (whether involving Silicom Denmark A/S employees or third parties), difficulties in obtaining raw materials, labor, fuel, parts, or machinery, or power failure or machinery breakdown, Silicom Denmark A/S shall not be liable for any resulting delays or failures in the performance of its obligations regarding the Products or IP Solutions. During such events, Silicom Denmark A/S will make reasonable efforts to mitigate the impact on its obligations and will resume its obligations when the impediment is removed.
xi. Updates to these Terms: We may add to or change or update these Terms at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking these Terms periodically. Your use of the Site or our Products or IP Solutions after any amendments to the Terms shall constitute your acceptance to such amendments.
19. GRIEVANCE OFFICER
In the event you have any grievance regarding anything related to these Terms, or any of our policies, in that case you may freely write your concerns to the Grievance Officer/Designated Officer at below:
• Name: Henrik Lilja
• Email: [email protected]
• Postal: Poppelgårdvej 11, DK-2860 Soeborg, Denmark
20. FEEDBACK AND INFORMATION
We welcome your questions or comments regarding the Terms. You can write to us via email: [email protected].
Last updated on October, 2023.
At Silicom Denmark A/S, we take immense pride in the quality and performance of our products. We are committed to providing our customers with reliable solutions that meet their needs. To demonstrate our confidence in our products, we offer a warranty policy that outlines the terms and conditions of our product warranties.
Please carefully review the following provisions to understand your rights and responsibilities under this Policy.
ACCEPTANCE OF THIS WARRANTY POLICY
By using or purchasing Silicom Denmark A/S products, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Warranty Policy. Your acceptance of this policy signifies your understanding of the warranty coverage provided by Silicom Denmark A/S and your consent to abide by the terms herein. If you do not agree with any part of this Warranty Policy, please refrain from using or purchasing Silicom Denmark A/S products. Your use of our products constitutes acceptance of this Warranty Policy.
SCOPE OF WARRANTY
Silicom Denmark A/S is dedicated to delivering high-quality hardware products that meet or exceed your expectations. We stand behind our products and provide a warranty that reflects our commitment to your satisfaction. This section outlines the scope of our warranty, detailing what is covered, how it is covered, and the conditions for maintaining warranty validity.
a) Coverage for Defective Materials or Workmanship: Our warranty covers defects in materials or workmanship of hardware products. If you encounter a defect that arises from the materials used or the manufacturing process, we will take the necessary steps to address the issue. Depending on the circumstances, our warranty provides two primary remedies:
- Cost of Repair or Replacement: If feasible, we will repair or replace the defective product at no additional cost to you. Our goal is to ensure that your product functions as intended.
- Exclusive Warranty Remedy – Refund: In some cases, repair or replacement may not be feasible or practical. In such instances, Silicom Denmark reserves the right to provide a refund of the purchase price as the exclusive remedy under the warranty.
b) Warranty Conditions: To maintain the validity of your warranty coverage, it is essential to adhere to specific conditions related to the proper use and care of our products. The warranty remains in effect as long as the product meets the following criteria:
- Usage in PCI Compliant Systems (PCIe Cards): The product should only be used in PCI compliant systems, specifically PCIe cards. This ensures that the product operates within standardized and secure
- Adherence to Standard ESD Safety Procedures: Handle the product in accordance with standard Electrostatic Discharge (ESD) safety procedures to prevent static electricity-related damage to sensitive electronic components.
- Sufficient Airflow to Avoid Overheating: Ensure that the product is supplied with sufficient airflow as recommended in its documentation to prevent overheating, which can lead to defects or malfunctions.
- Physical and Mechanical Soundness: The product should be free from signs of physical or mechanical damage. Any physical damage, such as dents, cracks, or broken components, can compromise functionality and may void warranty
- Protection from Excessive Environmental Conditions: Operate the product within the specified environmental parameters outlined in its documentation to prevent damage resulting from exposure to extreme
Silicom Denmark A/S is committed to ensuring the quality and reliability of its hardware products. To provide peace of mind to our valued customers, we offer an 18-month limited liability hardware (HW) warranty. This warranty coverage begins from the date of purchase and is a testament to our dedication to delivering high-quality products.
EXCLUSIONS FROM WARRANTY COVERAGE
While our goal at Silicom Denmark A/S is to provide comprehensive warranty protection for our hardware products, certain exclusions exist to maintain clarity and fairness in our warranty policy. This section outlines the specific situations and conditions that fall outside the scope of our warranty coverage.
- Damage during Transportation: Damage that occurs during the transportation of our products, whether by a courier service or other means, is not covered by our warranty. We recommend that customers inspect the delivered products for any visible damage upon receipt and report any issues directly to the shipping provider. Properly documenting damage during transportation is essential for initiating any potential claims with the shipping
- Inappropriate Handling and Storage: Inappropriate handling, storage, or usage of our products at the customer’s site can lead to physical damage or Such situations fall outside the scope of our warranty coverage. Customers are responsible for following the product’s guidelines for proper handling, storage, and usage, as outlined in the product’s documentation. Failure to do so may result in damage that is not covered by our warranty.
- Unauthorized Repairs: Silicom Denmark A/S strongly advises against any unauthorized attempts to repair our products. Unauthorized repairs can not only void the warranty but may also lead to further damage or malfunctions. If a product requires repair, customers should contact our Silicom Support Team for guidance and obtain proper authorization for any repair Any unauthorized repairs are excluded from warranty coverage.
- Third-Party Components: Silicom products may incorporate components or technologies from third-party manufacturers or licensors. The warranty for these third-party components is subject to the terms and conditions set forth by the respective third-party entities. Silicom’s warranty coverage does not extend to these third-party components unless explicitly stated in a separate
- Unauthorized Modifications: Customers are advised that any unauthorized modifications, alterations, or repairs to Silicom products may void the warranty. Unauthorized attempts to disassemble, modify, or repair the product can lead to irreversible damage, making it challenging to determine the root cause of any subsequent defects. To preserve warranty eligibility, we strongly recommend seeking Silicom’s authorization for any product-related modifications or
- Environmental Conditions and Misuse: While Silicom products are designed to withstand normal operating conditions, the warranty does not cover damage or malfunctions resulting from extreme environmental conditions, misuse, neglect, or any usage scenarios beyond the specified operating parameters outlined in the product’s documentation. It is essential for customers to adhere to recommended usage guidelines to ensure warranty eligibility.
- Consequential or Collateral Damage: Silicom’s warranty is centered on the product itself and its core hardware components. As such, it does not extend to cover any consequential or collateral damage that may result from the use or malfunction of the product. This includes but is not limited to data loss, business interruption, lost profits, or any other indirect or incidental
- Non-Compliance with Warranty Terms: Customers must comply with the terms and conditions of Silicom’s warranty policy for coverage to apply. Failure to adhere to these terms may result in the denial of warranty claims. To ensure eligibility, customers are encouraged to review and understand the terms outlined in this
- Other Exclusions: Silicom retains the right to identify specific situations or conditions that may warrant exclusion from warranty coverage, provided such exclusions are in alignment with applicable laws and regulations. Any such exclusions will be communicated transparently to
PROCESS FOR CLAIMING WARRANTY
At Silicom Denmark A/S, we understand that efficient and straightforward warranty processes are essential for our customers. To initiate a warranty claim and receive prompt assistance for your hardware product, please follow the outlined process:
- Contact the Authorized Seller (For Indirect Purchases): If you have purchased the product through an authorized reseller or distributor, your first point of contact for initiating a warranty claim is the party from whom you originally acquired the product. Reach out to them and provide all necessary details regarding your warranty claim, including the nature of the issue and the product’s serial number.
- Direct Purchases from Silicom: For customers who have purchased our products directly from Silicom Denmark A/S, we have established a dedicated Silicom Support Team to streamline the warranty claim process. To ensure a smooth experience, follow these steps:
- Contact the Silicom Support Team: Contact the Silicom Support Team at [email protected]. They will guide you through the warranty claim process and provide you with the necessary instructions.
- Detailed Explanation: During your interaction with the Silicom Support Team, be prepared to provide a detailed explanation of the issue you are experiencing with the Clear and precise information will help expedite the resolution process.
3. Obtain a Return Material Authorization (RMA) Number: Regardless of your purchase source, it is essential to obtain a Return Material Authorization (RMA) number before returning the product for warranty service. The RMA number is a crucial reference that allows us to track and process your warranty claim efficiently. Please note the following important details about the RMA process:
- No Products Received Without an RMA: Silicom Denmark A/S will not accept any products for warranty service without a valid RMA number issued by our Silicom Support
- Authorized Return Channels: Warranty returns should be made through the authorized return channels provided by the Silicom Support Team or the authorized
By following these steps and obtaining an RMA number, you can initiate the warranty claim process and ensure that your product’s issue is addressed promptly and professionally. Silicom Denmark A/S is committed to delivering exceptional customer support and resolving warranty claims to your satisfaction.
This warranty covers defects that arise due to normal use or manufacturing defects. Normal use refers to the intended purpose and operation of the Product in accordance with Silicom Denmark’s product instructions and guidelines.
DOCUMENTATION AND RESPONSIBILITIES FOR WARRANTY RETURNS
To facilitate a seamless and efficient warranty return process, Silicom Denmark A/S aims to keep the requirements straightforward and hassle-free. We are dedicated to providing clear guidance on the documentation needed and customer responsibilities. Please review the following details:
- No Complex Documents Required: We understand the importance of a user-friendly warranty Therefore, we do not require any special or complex documents for initiating a warranty claim. Our goal is to make the process as straightforward as possible.
- Communication with Silicom Support Team: To begin the warranty return process, customers are required to communicate directly with our Silicom Support Team. This step is crucial for providing you with personalized guidance and ensuring a smooth During your interaction with the Silicom Support Team, you will be asked to provide the serial number of the board in question. This information helps us identify the specific product and its warranty status.
- Customer Responsibility for Shipping Documentation: When returning the product for warranty service, customers are responsible for managing all shipping documentation required for the return shipment to Silicom Denmark A/S. This includes preparing and affixing shipping labels, tracking the shipment, and ensuring that the product is safely packaged and protected during
- Safe and Secure Return: While customers are responsible for shipping documentation, Silicom Denmark A/S places great emphasis on the safe and secure return of the product. We recommend carefully packaging the product to prevent any damage during transit. Adequate protection ensures that the product reaches us in the same condition it was when
At Silicom Denmark A/S, we aim to provide a transparent and customer-friendly warranty process. To ensure clarity regarding the costs associated with warranty returns and responsibilities, we have outlined the following guidelines:
- Costs of Return Shipment to Silicom: Customers are responsible for covering the costs associated with returning the product to Silicom Denmark A/S for warranty service. If your product is within the warranty period and requires repair or replacement due to defects in materials or workmanship, please be aware that the expenses related to shipping the product back to us will be borne by you, the
- Costs of Shipment Back to the Customer: Silicom Denmark A/S is committed to delivering reliable and effective warranty Therefore, if your product is determined to be within the warranty coverage and requires repair or replacement, we will cover the costs associated with shipping the repaired or replaced product back to you. This means that, under warranty conditions, you will not incur any additional expenses for the return shipment of the serviced product.
WARRANTY DURATION OF REPAIRED PRODUCTS
In the event of warranty repairs, Silicom Denmark A/S offers an extended warranty policy to ensure customer satisfaction and product performance. Repaired products are granted an additional 6 months of warranty coverage, enhancing peace of mind and protection. The duration of the extended warranty is determined by the longer of either 6 months from the repair completion date or the remaining period of the original warranty, ensuring that our customers continue to enjoy the benefits of our comprehensive warranty support.
DISCLAIMER OF OTHER WARRANTIES
This limited warranty is the sole and exclusive warranty provided by Silicom Denmark for the covered products. Silicom Denmark disclaims all other warranties, whether express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose.
LIMITATION OF LIABILITY
To the extent permitted by applicable law, Silicom Denmark’s liability for any claims arising out of or related to this warranty shall be limited to the purchase price of the Product in question.
UPDATES TO THIS WARRANTY POLICY
We may add to or change or update this Warranty Policy at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking this Warranty Policy periodically. Your use of the website after any amendments to this Warranty Policy shall constitute your acceptance to such amendments.
Last updated on September , 2023.
GRANT OF LICENSE
Subject to the terms and conditions of this License, you are granted a limited, non-exclusive, non- transferable license to install, use, test, reproduce, and distribute Silicom Denmark A/S’s Products solely in conjunction with Silicom hardware. This license is granted solely for the purpose of enabling the Products to function as an integral part of or be incorporated into your product.
a) No Unauthorized Use: You shall not use the Products for any purpose other than their intended use, as described in the provided documentation. Unauthorized use includes, but is not limited to, manufacturing or commissioning the manufacture of products or services utilizing Silicom Denmark A/S’s intellectual property without explicit written permission.
b) No Modification: You shall not alter, enhance, or modify the Products or their associated intellectual property without prior written consent from Silicom Denmark A/S.
c) No Reverse Engineering: You shall not disassemble, decompile, reverse engineer, or create derivative works from the Products or any of their components unless explicitly permitted by applicable law.
d) No Distribution of Source Code: You shall not distribute, sublicense, or transfer the source code, trade secrets, or confidential information contained within the Products or any derivatives thereof to any third party without written authorization from Silicom Denmark A/S.
e) Trademark Use: You shall not use any trademarks or similar marks of Silicom Denmark A/S for marketing, sales, or any other commercial purpose without the express written consent of Silicom Denmark A/S.
EXPORT AND REGULATORY COMPLIANCE
a) Export Laws: You shall comply with all applicable laws, rules, and regulations governing the export, import, re-export, or re-import of the Products or any work derived from the use of the Products. This includes obtaining all necessary licenses, permits, and approvals.
b) Assistance to Silicom Denmark A/S: If reasonably requested by Silicom Denmark A/S, you shall provide all necessary or appropriate assistance and information to Silicom Denmark A/S to enable it to comply with export controls, including information regarding end-users and the end use of the Products.
c) Duty Payment: You shall promptly notify Silicom Denmark A/S of any applicable legislation or regulations that require action on the part of Silicom Denmark A/S and for the payment of any duties or similar charges in connection with the Products.
d) Geographic Restrictions: Silicom Denmark A/S may impose restrictions on the sale of Products within specific geographic regions due to contractual arrangements or governmental restrictions. You agree to comply with these restrictions.
e) National Legislation: You are responsible, at your own expense, for ensuring that Silicom Denmark A/S’s Products comply with the national legislation of the country or countries in which you market or use the Products.
f) Indemnification: You shall indemnify Silicom Denmark A/S for any claim, loss, or fine related to your non-compliance with this section.
THIRD PARTY SOFTWARE
Silicom Denmark A/S may incorporate software provided by third-party suppliers into its Products. Silicom Denmark A/S includes such third-party software with the permission of the respective licensors and/or copyright holders, under the license terms specified by these parties. You can find the specific license terms for third-party software in accompanying documentation, such as a read-me file. Your use of this software is contingent upon your full agreement with and compliance with these license terms. It is essential to note that the third-party license terms exclusively apply to the software to which they are directly related. Failure to agree to and comply with these terms prohibits the use of the associated software.
UPDATES AND MODIFICATIONS
a) Product Updates: Silicom Denmark A/S may, from time to time, provide updates, patches, or modifications to the Products. These updates may include new features, bug fixes, or improvements. Your use of these updates is subject to these Terms.
b) Termination of Support: Silicom Denmark A/S may, at its discretion, discontinue support for certain versions of the Products. It is your responsibility to keep your Products up-to-date to ensure continued support.
Silicom Denmark A/S’s Products are carefully designed, intended, and authorized for use exclusively within their specified operating environments and in strict adherence to their provided specifications. Comprehensive information on the specifications and specified operating environment of Silicom Denmark A/S’s Products can be found in accompanying documentation, such as a read-me file, or in other materials published by Silicom Denmark A/S, such as an announcement letter. Importantly, THESE PRODUCTS ARE NEITHER DESIGNED NOR AUTHORIZED FOR USE IN ANY SYSTEM OR APPLICATION WHERE A FAILURE OF THE PRODUCTS COULD RESULT IN SITUATIONS INVOLVING PERSONAL INJURY OR LOSS OF LIFE (E.G. MEDICAL SYSTEMS, LIFE- SUSTAINING OR LIFE-SAVING SYSTEMS, AIRCRAFT, NUCLEAR POWER INDUSTRY, AND
SPACE INDUSTRY). Should you engage in such unauthorized use of Silicom Denmark A/S’s Products, you shall assume responsibility for and hold harmless Silicom Denmark A/S, its officers, employees, subsidiaries, and affiliates against any and all claims, expenses, costs, damages, and reasonable attorney fees arising from such unauthorized use, including claims related to product liability.
Silicom Denmark A/S reserves the right to terminate this license at any time if you breach these Terms. Upon termination, you must cease all use of the Products and return or destroy all copies of the Products in your possession.
In case of any disputes, issues, claims or controversies arising out of or in relation to these License Terms, the governing law and dispute resolution mechanism as provided in the Terms & Conditions shall apply.
If you have any questions or concerns regarding these License Terms or the Products, please us at [email protected].
Last updated on September, 2023.
Company Name: Silicom Denmark A/S
CVR Number: 31 30 12 70
Registered Office: Poppelgårdvej 11, 2860 Søborg, Denmark
WHAT ARE COOKIES?
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WHAT ARE COOKIES USED FOR?
Cookies do lots of different jobs, like helping understand how the Site is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.
We use certain cookies on our website to recognize your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including:
- Keeping track of your specific preferences.
- Conducting research and diagnostics to improve our content, services, and services.
- Preventing fraudulent activity.
- Improving security.
- Delivering content, including ads relevant to your interests.
- For measuring and analyzing the performance of our services.
Cookies allow you to take advantage of some of the essential features of the website.
WHAT TYPES OF COOKIES DO WE USE?
In order to provide you with the best browsing experience, our website uses Strictly Necessary Cookies, Functionality Cookies, and Performance Cookies on the Site. You can find out more about each of these kinds of cookies below.
STRICTLY NECESSARY COOKIES
These cookies are essential for the proper functioning of our website. They enable you to navigate the site, use its features, and access secure areas. Without these cookies, our website may not function correctly.
These cookies collect anonymous information about how visitors use our website. They help us understand which pages are most popular, how visitors move around the site, and whether they encounter any errors. The data collected is used solely for improving the website’s performance.
Functionality cookies allow the website to remember choices you make (such as your preferred language or region) and provide enhanced, more personalized features. These cookies can also be used to remember changes you’ve made to text size, fonts, and other customizable elements.
HOW LONG WILL COOKIES STAY ON MY BROWSING DEVICE?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.
FIRST AND THIRD-PARTY COOKIES
First party cookies are cookies that belong to us, while third party cookies are cookies that another party places on your browsing device through our Site. For example, a third-party website will place a cookie on your browsing device if you click on such a third-party website link when browsing the Site.
HOW TO CONTROL AND DELETE COOKIES THROUGH YOUR BROWSER
The browser you are using to view the Site can enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help,” “Tools” or “Edit” facility). Please note that if you set your browser to disable cookies, you may not be able to access certain parts of the Site. Other parts of the Site may also not work properly. You can find out more information about how to change your browser cookie settings at www.allaboutcookies.org/.
• Name: Henrik Lilja
• Email: [email protected]
• Postal: Poppelgårdvej 11, DK-2860 Soeborg, Denmark
Last updated on September, 2023
At Silicom Denmark A/S, we are committed to providing our customers with the highest quality products and exceptional service. We understand that there may be instances where a return is necessary. This Return Policy outlines the terms and conditions for returning products to Silicom Denmark A/S and aims to ensure a seamless and fair return process for our valued customers.
ACCEPTANCE OF THIS POLICY
By making a purchase from Silicom Denmark A/S or using our products, you acknowledge and agree to adhere to the terms and conditions outlined in this Return Policy. It is essential to read and understand this policy before making a purchase. Your continued use of our products and services constitutes your acceptance of the terms and conditions stated herein.
Silicom Denmark A/S generally does not offer returns for products. However, there are two specific circumstances under which we accept returns:
a) Defective Product Under Warranty: If you receive a product that is found to be defective and is still within the warranty period, you are eligible to return it. We are dedicated to ensuring that our products meet the highest quality standards, and we will promptly address any issues covered by our warranty.
b) Incorrect Items Shipped: In the rare event that you receive incorrect items in your shipment, you have the option to return them. We understand that accuracy in fulfilling orders is essential, and we will take corrective measures to resolve the situation.
Silicom Denmark A/S recognizes the importance of a reasonable return window. Therefore, our return period is set at 14 days from the date of product receipt. This timeframe provides our customers with an adequate opportunity to inspect the received items and determine whether a return is necessary.
CONDITION OF RETURNED PRODUCT
To be eligible for a return, the product must meet the following conditions:
i. Only used in PCI Compliant Systems (PCIe Cards): The product should have been used in systems that comply with PCI standards, specifically PCIe cards.
ii. Handled According to Standard ESD Safety Procedures: The product should have been handled with care, adhering to standard Electrostatic Discharge (ESD) safety procedures to prevent any damage.
iii. Supplied with Sufficient Airflow to Avoid Overheating: Adequate airflow should have been maintained to prevent overheating of the product during use.
iv. Without Signs of Physical/Mechanical Damage: The product should not exhibit any signs of physical or mechanical damage caused by mishandling or accidents.
v. Not Subjected to Excessive Environmental Conditions: The product should not have been exposed to extreme environmental conditions that could impair its functionality.
vi. Original Packaging and Tags: The returned product should be in its original packaging, with all tags, labels, and accessories intact, and in the same condition as when it was received.
If the returned product does not meet these conditions, Silicom Denmark A/S reserves the right to refuse the return or apply a restocking fee as necessary.
For the convenience of our customers, we have established a straightforward return procedure. In the case of returning incorrect or damaged shipped products, please follow these steps:
a) Contact Silicom Denmark A/S: If you believe that you have received incorrect or damaged products, please promptly get in touch with our customer support team. You can reach us through our designated contact channels, which will be provided at the time of your order.
b) Shipping Costs Covered: In situations where the return is due to incorrect or damaged products, Silicom Denmark A/S will assume responsibility for all associated shipping costs. We are committed to rectifying any errors or issues promptly and efficiently. In all other cases, return shipment shall be borne by you.
c) Replacement with Correct Products: Upon receiving the returned incorrect or damaged items, Silicom Denmark A/S will proceed to replace them with the correct products. Our aim is to ensure that you receive the items you originally ordered and that they meet your expectations.
d) Swift Resolution: We understand the importance of a timely resolution. Therefore, we will expedite the process to minimize any inconvenience caused. However, please note that the speed of replacement may be subject to product availability in our stock.
GOVERNING LAW AND DISPUTE RESOLUTION
This Policy in no way restricts your statutory right of any return as per laws of the jurisdiction applicable to you. In case of any claims, disputes or controversies arising out of or in relation to the services, or this Policy, the same shall be dealt with as per the Governing Law and Dispute Resolution clause as mentioned in the Terms & Conditions.
UPDATES TO THIS POLICY
We may add to or change or update this Return Policy at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking this Policy periodically. Your use of the website after any amendments to this Policy shall constitute your acceptance to such amendments.
Last updated on September, 2023.