At Silicom Denmark A/S, we take immense pride in the quality and performance of our products. We are committed to providing our customers with reliable solutions that meet their needs. To demonstrate our confidence in our products, we offer a warranty policy that outlines the terms and conditions of our product warranties.
Please carefully review the following provisions to understand your rights and responsibilities under this Policy.
1. ACCEPTANCE OF THIS WARRANTY POLICY
By using or purchasing Silicom Denmark A/S products, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Warranty Policy. Your acceptance of this policy signifies your understanding of the warranty coverage provided by Silicom Denmark A/S and your consent to abide by the terms herein. If you do not agree with any part of this Warranty Policy, please refrain from using or purchasing Silicom Denmark A/S products. Your use of our products constitutes acceptance of this Warranty Policy.
2. SCOPE OF WARRANTY
Silicom Denmark A/S is dedicated to delivering high-quality hardware products that meet or exceed your expectations. We stand behind our products and provide a warranty that reflects our commitment to your satisfaction. This section outlines the scope of our warranty, detailing what is covered, how it is covered, and the conditions for maintaining warranty validity.
- Coverage for Defective Materials or Workmanship: Our warranty covers defects in materials or workmanship of hardware products. If you encounter a defect that arises from the materials used or the manufacturing process, we will take the necessary steps to address the issue. Depending on the circumstances, our warranty provides two primary remedies:
- Cost of Repair or Replacement: If feasible, we will repair or replace the defective product at no additional cost to you. Our goal is to ensure that your product functions as
- Exclusive Warranty Remedy – Refund: In some cases, repair or replacement may not be feasible or practical. In such instances, Silicom Denmark reserves the right to provide a refund of the purchase price as the exclusive remedy under the
- Warranty Conditions: To maintain the validity of your warranty coverage, it is essential to adhere to specific conditions related to the proper use and care of our products. The warranty remains in effect as long as the product meets the following criteria:
- Usage in PCI Compliant Systems (PCIe Cards): The product should only be used in PCI compliant systems, specifically PCIe cards. This ensures that the product operates within standardized and secure
- Adherence to Standard ESD Safety Procedures: Handle the product in accordance with standard Electrostatic Discharge (ESD) safety procedures to prevent static electricity-related damage to sensitive electronic components.
- Sufficient Airflow to Avoid Overheating: Ensure that the product is supplied with sufficient airflow as recommended in its documentation to prevent overheating, which can lead to defects or malfunctions.
- Physical and Mechanical Soundness: The product should be free from signs of physical or mechanical damage. Any physical damage, such as dents, cracks, or broken components, can compromise functionality and may void warranty
- Protection from Excessive Environmental Conditions: Operate the product within the specified environmental parameters outlined in its documentation to prevent damage resulting from exposure to extreme
3. WARRANTY DURATION
Silicom Denmark A/S is committed to ensuring the quality and reliability of its hardware products. To provide peace of mind to our valued customers, we offer an 18-month limited liability hardware (HW) warranty. This warranty coverage begins from the date of purchase and is a testament to our dedication to delivering high-quality products.
4. EXCLUSIONS FROM WARRANTY COVERAGE
While our goal at Silicom Denmark A/S is to provide comprehensive warranty protection for our hardware products, certain exclusions exist to maintain clarity and fairness in our warranty policy. This section outlines the specific situations and conditions that fall outside the scope of our warranty coverage.
- Damage during Transportation: Damage that occurs during the transportation of our products, whether by a courier service or other means, is not covered by our warranty. We recommend that customers inspect the delivered products for any visible damage upon receipt and report any issues directly to the shipping provider. Properly documenting damage during transportation is essential for initiating any potential claims with the shipping
- Inappropriate Handling and Storage: Inappropriate handling, storage, or usage of our products at the customer’s site can lead to physical damage or Such situations fall outside the scope of our warranty coverage. Customers are responsible for following the product’s guidelines for proper handling, storage, and usage, as outlined in the product’s documentation. Failure to do so may result in damage that is not covered by our warranty.
- Unauthorized Repairs: Silicom Denmark A/S strongly advises against any unauthorized attempts to repair our products. Unauthorized repairs can not only void the warranty but may also lead to further damage or malfunctions. If a product requires repair, customers should contact our Silicom Support Team for guidance and obtain proper authorization for any repair Any unauthorized repairs are excluded from warranty coverage.
- Third-Party Components: Silicom products may incorporate components or technologies from third-party manufacturers or licensors. The warranty for these third-party components is subject to the terms and conditions set forth by the respective third-party entities. Silicom’s warranty coverage does not extend to these third-party components unless explicitly stated in a separate
- Unauthorized Modifications: Customers are advised that any unauthorized modifications, alterations, or repairs to Silicom products may void the warranty. Unauthorized attempts to disassemble, modify, or repair the product can lead to irreversible damage, making it challenging to determine the root cause of any subsequent defects. To preserve warranty eligibility, we strongly recommend seeking Silicom’s authorization for any product-related modifications or
- Environmental Conditions and Misuse: While Silicom products are designed to withstand normal operating conditions, the warranty does not cover damage or malfunctions resulting from extreme environmental conditions, misuse, neglect, or any usage scenarios beyond the specified operating parameters outlined in the product’s documentation. It is essential for customers to adhere to recommended usage guidelines to ensure warranty eligibility.
- Consequential or Collateral Damage: Silicom’s warranty is centered on the product itself and its core hardware components. As such, it does not extend to cover any consequential or collateral damage that may result from the use or malfunction of the product. This includes but is not limited to data loss, business interruption, lost profits, or any other indirect or incidental
- Non-Compliance with Warranty Terms: Customers must comply with the terms and conditions of Silicom’s warranty policy for coverage to apply. Failure to adhere to these terms may result in the denial of warranty claims. To ensure eligibility, customers are encouraged to review and understand the terms outlined in this
- Other Exclusions: Silicom retains the right to identify specific situations or conditions that may warrant exclusion from warranty coverage, provided such exclusions are in alignment with applicable laws and regulations. Any such exclusions will be communicated transparently to
5. PROCESS FOR CLAIMING WARRANTY
At Silicom Denmark A/S, we understand that efficient and straightforward warranty processes are essential for our customers. To initiate a warranty claim and receive prompt assistance for your hardware product, please follow the outlined process:
- Contact the Authorized Seller (For Indirect Purchases): If you have purchased the product through an authorized reseller or distributor, your first point of contact for initiating a warranty claim is the party from whom you originally acquired the product. Reach out to them and provide all necessary details regarding your warranty claim, including the nature of the issue and the product’s serial number.
- Direct Purchases from Silicom: For customers who have purchased our products directly from Silicom Denmark A/S, we have established a dedicated Silicom Support Team to streamline the warranty claim process. To ensure a smooth experience, follow these steps:
- Contact the Silicom Support Team: Contact the Silicom Support Team at [email protected]. They will guide you through the warranty claim process and
provide you with the necessary instructions.
- Detailed Explanation: During your interaction with the Silicom Support Team, be prepared to provide a detailed explanation of the issue you are experiencing with the Clear and precise information will help expedite the resolution process.
- Obtain a Return Material Authorization (RMA) Number: Regardless of your purchase source, it is essential to obtain a Return Material Authorization (RMA) number before returning the product for warranty service. The RMA number is a crucial reference that allows us to track and process your warranty claim efficiently. Please note the following important details about the RMA process:
- No Products Received Without an RMA: Silicom Denmark A/S will not accept any products for warranty service without a valid RMA number issued by our Silicom Support
- Authorized Return Channels: Warranty returns should be made through the authorized return channels provided by the Silicom Support Team or the authorized
By following these steps and obtaining an RMA number, you can initiate the warranty claim process and ensure that your product’s issue is addressed promptly and professionally. Silicom Denmark A/S is committed to delivering exceptional customer support and resolving warranty claims to your satisfaction.
6. COVERED DEFECTS
This warranty covers defects that arise due to normal use or manufacturing defects. Normal use refers to the intended purpose and operation of the Product in accordance with Silicom Denmark’s product instructions and guidelines.
7. DOCUMENTATION AND RESPONSIBILITIES FOR WARRANTY RETURNS
To facilitate a seamless and efficient warranty return process, Silicom Denmark A/S aims to keep the requirements straightforward and hassle-free. We are dedicated to providing clear guidance on the documentation needed and customer responsibilities. Please review the following details:
- No Complex Documents Required: We understand the importance of a user-friendly warranty Therefore, we do not require any special or complex documents for initiating a warranty claim. Our goal is to make the process as straightforward as possible.
- Communication with Silicom Support Team: To begin the warranty return process, customers are required to communicate directly with our Silicom Support Team. This step is crucial for providing you with personalized guidance and ensuring a smooth During your interaction with the Silicom Support Team, you will be asked to provide the serial number of the board in question. This information helps us identify the specific product and its warranty status.
- Customer Responsibility for Shipping Documentation: When returning the product for warranty service, customers are responsible for managing all shipping documentation required for the return shipment to Silicom Denmark A/S. This includes preparing and affixing shipping labels, tracking the shipment, and ensuring that the product is safely packaged and protected during
- Safe and Secure Return: While customers are responsible for shipping documentation, Silicom Denmark A/S places great emphasis on the safe and secure return of the product. We recommend carefully packaging the product to prevent any damage during transit. Adequate protection ensures that the product reaches us in the same condition it was when
8. RETURN COSTS
At Silicom Denmark A/S, we aim to provide a transparent and customer-friendly warranty process. To ensure clarity regarding the costs associated with warranty returns and responsibilities, we have outlined the following guidelines:
- Costs of Return Shipment to Silicom: Customers are responsible for covering the costs associated with returning the product to Silicom Denmark A/S for warranty service. If your product is within the warranty period and requires repair or replacement due to defects in materials or workmanship, please be aware that the expenses related to shipping the product back to us will be borne by you, the
- Costs of Shipment Back to the Customer: Silicom Denmark A/S is committed to delivering reliable and effective warranty Therefore, if your product is determined to be within the warranty coverage and requires repair or replacement, we will cover the costs associated with shipping the repaired or replaced product back to you. This means that, under warranty conditions, you will not incur any additional expenses for the return shipment of the serviced product.
9. WARRANTY DURATION OF REPAIRED PRODUCTS
In the event of warranty repairs, Silicom Denmark A/S offers an extended warranty policy to ensure customer satisfaction and product performance. Repaired products are granted an additional 6 months of warranty coverage, enhancing peace of mind and protection. The duration of the extended warranty is determined by the longer of either 6 months from the repair completion date or the remaining period of the original warranty, ensuring that our customers continue to enjoy the benefits of our comprehensive warranty support.
10. DISCLAIMER OF OTHER WARRANTIES
This limited warranty is the sole and exclusive warranty provided by Silicom Denmark for the covered products. Silicom Denmark disclaims all other warranties, whether express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose.
11. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Silicom Denmark’s liability for any claims arising out of or related to this warranty shall be limited to the purchase price of the Product in question.
12. UPDATES TO THIS WARRANTY POLICY
We may add to or change or update this Warranty Policy at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking this Warranty Policy periodically. Your use of the website after any amendments to this Warranty Policy shall constitute your acceptance to such amendments.
Last updated on September 27, 2023.